If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once your return is received and inspected, we will send you an email to notify you about your refund. Please allow several business days to see a refund on your account.
If you are approved, your refund will be processed and you will be sent a confirmation. The bank or payment processing service may take several business days to transfer the funds back into your account.
International shipments: Once we ship out your goods and offer you the tracking NO, but you fail to communicate with the shipping company to do Customs Clearance and receive the goods when it arrives in your country, the shipping company will destroy your package and you won't get the refund from us. And the website won't take the item back or reimburse you for the cost of the item or shipping.